Policy

Terms and Conditions

At DAOU, we are committed to the highest quality wines possible. By California and Federal law, we are unable to accept returns of alcoholic beverages unless the product is physically damaged.

What do I do if the wine I ordered is damaged?
Despite our best efforts to secure wine shipments, wine bottles are fragile, and issues arise from time to time. Contact our membership team and we will rectify the situation quickly.

Are there any restrictions?
We will happily replace with the same or a similar substitute any damaged or flawed wines purchased directly from the winery. However, we cannot replace DAOU wines purchased from other wine retailers or restaurants.



ORDER AND SHIPPING INFORMATION

Orders are processed Monday through Friday 9 am to 4 pm. Orders placed during processing hours may take up to two days to ship. Order placed on weekends and holidays may take up to an additional 3 days to ship.

Completed orders for express service placed during business hours ship within 24-48 hours.

Customers requiring specialized delivery service are encouraged to call us directly for assistance in placing the order.

Based on state availability, shipments are handled by UPS or FedEx. Unless designated by the customer, most orders are shipped via ground service.

Wine shipments require an adult (21 years or older) signature at the time of delivery. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits their right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot until appropriate identification is produced, or it may be shipped back to us in original condition, restocked, and the purchase price refunded.

All costs associated with the returns due to unsuccessful delivery attempts will be charged to the customer.

Shipping charges include costs for third party transit and all product-handling costs. Orders are shipped following credit card authorization and settlement.



RESERVATION POLICY (updated 1.21.2021)

CANCELLATIONS & LATE RESERVATIONS

Your reservation can be cancelled at any time before the time of the reservation should your plans change. However, we request that you do so at least 24 hours in advance so DAOU Family Estates can plan accordingly. If your party is more than 15 minutes late, we will do our best to accommodate based on availability. We understand that your plans may change and we invite you to call if you need to cancel or modify your reservation.

Digital Waiver Policy


COVID GUIDELINES
In light of the new social distancing guidelines, we kindly ask that you follow our new policies.

This includes:

- Wearing a mask upon arrival, in the shuttle, and anytime you are not seated.

- Help practice social distancing by remaining 6' from others.

- We are not able to accommodate groups larger than 6 individuals, this includes those who are not participating in the tasting, such as children or designated drivers


PARKING
Please note that at peak times our complimentary shuttle will take you from the lower parking lot, up through the vineyard road and to the Tasting Room. We kindly ask that you arrive 15 minutes early to allow time for the shuttle services.


CHILDREN
While guests of all ages are welcomed, DAOU caters to an adult experience in terms of environment and culture. We ask that all guests carefully monitor their children to preserve the experience of other guests.


PETS
We are a dog-friendly winery. We ask that your dog be kept on a leash during your visit. While we cannot allow dogs in our tasting room, they do get to enjoy the panoramic views on our tasting patio.


WINE BY THE GLASS & BOTTLE
We offer wines by the bottle; however, our reservations are specifically for our Tasting Experiences. Wines by the Glass are reserved for DAOU Members.



OUTSIDE FOOD

We do not allow outside food or drinks, as we offer culinary experiences on site. You can also join us during the summer months for Estate Picnics featuring a fully stocked picnic basket and private Adirondack chair seating with panoramic views. Reservations are required for all experiences.

PRIVACY POLICY

We take your security and the privacy very seriously. We want to be open clear about how we collect store personal information. Personal Information is information that relates an identified or identifiable natural person.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

How we use information

To keep users posted on latest news, product announcements software updates. To identify subscribers enable log in synchronize across different devices. To help operate improve services such as anti-fraud protection data analysis research into trends. Customer feedback provided by LIVEChat. Mailing list managed MailChimp. Payment gateway providers: Apple, Google Pay, PayPal Stripe. Providers may share tokens you make purchases e.g. credit debit card type, expiration date, some but not all digits of number.

DAOU Club: accounts require sign up. Subscribers asked name, email address a password.

Interactions of our services: Servers automatically search queries, clickthroughs shops, wine preferences history, account, membership details, device specific activity, browser language, date time request referral URL. Cookies similar technologies mobile device identifiers SDK integrations recognize when return.Internet Protocol (IP) network information.Device-specific unique (UUID) hardware model, operating system version information. Storage collects images photo sharing. Location various IP GPS linked Find Nearby Stores / Events. Those opting into our mailing list, can opt out anytime clicking unsubscribe link in the email.

Manage My Account: If have signed up to a Membership / paid service we will only send important notices via email or text.