Policy

At DAOU, we are committed to the highest quality wines possible. By California and Federal law, we are unable to accept returns of alcoholic beverages unless the product is physically damaged.

What do I do if the wine I ordered is damaged?
Despite our best efforts to secure wine shipments, wine bottles are fragile, and issues arise from time to time. Contact our membership team and we will rectify the situation quickly.

Are there any restrictions?
We will happily replace with the same or a similar substitute any damaged or flawed wines purchased directly from the winery. However, we cannot replace DAOU wines purchased from other wine retailers or restaurants.

ORDER AND SHIPPING INFORMATION

Orders are processed Monday through Friday 9 am to 4 pm. Orders placed during processing hours may take up to two days to ship. Order placed on weekends and holidays may take up to an additional 3 days to ship.

Completed orders for express service placed during business hours ship within 24-48 hours.

Customers requiring specialized delivery service are encouraged to call us directly for assistance in placing the order.

Based on state availability, shipments are handled by UPS or FedEx. Unless designated by the customer, most orders are shipped via ground service.

Wine shipments require an adult (21 years or older) signature at the time of delivery. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits their right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot until appropriate identification is produced, or it may be shipped back to us in original condition, restocked, and the purchase price refunded.

All costs associated with the returns due to unsuccessful delivery attempts will be charged to the customer.

Shipping charges include costs for third party transit and all product-handling costs. Orders are shipped following credit card authorization and settlement.